Got questions? We've got answers. Find out everything you need to know about renting with us.
Booking & Rentals
We recommend booking at least 3-5 days in advance to guarantee availability, especially for high-demand items like premium cinema cameras and specific G-Master lenses. However, if an item is available, you can book it for next-day pickup.
Yes, you can request to extend your rental through your account dashboard. Extensions are subject to equipment availability. If the item is already booked by another client, you must return it on the original return date.
Yes. All rentals require a verified Purple Apple account. This allows us to track bookings securely, manage your Reliability Score, and process payments efficiently. Creating an account is fast and free.
Payments & Deposits
Yes, a refundable security deposit is required for most high-value items. The deposit amount depends on the total value of the gear and your Reliability Score. Frequent renters with a 100% Reliability Score enjoy significantly reduced or waived deposits.
Deposits are released immediately upon the safe return and inspection of the equipment. Depending on your bank or payment provider, it may take 1-3 business days for the funds to reflect in your account.
We currently accept payments via M-PESA, Visa, Mastercard, and Bank Transfers for corporate accounts. All digital payments are securely processed. Cash payments are not accepted for initial bookings or deposits.
Damages & Liability
In the event of damage, you are responsible for repair or replacement costs up to the value of the equipment. The security deposit will be held pending assessment. We strongly advise taking out third-party equipment insurance for high-value rentals.
Still have questions?
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