Cancellation Policy

Last Updated: October 16, 2026

At Purple Apple Store, we understand that production schedules can change unexpectedly. Our cancellation policy is designed to be as flexible as possible while ensuring that our highly sought-after equipment remains available for other creators.

1. Standard Cancellation Guidelines

2. How to Cancel a Booking

You can cancel your booking directly through your Client Dashboard. Navigate to your active bookings, select the booking you wish to cancel, and click the "Cancel Booking" button. The cancellation timestamp will be recorded based on when this action is completed.

3. Rescheduling a Booking

If you need to change your dates rather than cancel entirely, we allow one free reschedule per booking provided that the request is made at least 24 hours before the original start time. The new dates are subject to equipment availability. If the equipment is already booked by another client for your new dates, a standard cancellation will apply.

4. Security Deposits

If you cancel a booking, any security deposit that was pre-authorized or paid in advance will be 100% fully refunded to your original payment method, regardless of when the cancellation occurs. Cancellation fees only apply to the rental fee.

5. Purple Apple Cancellations

In extremely rare cases, Purple Apple Store may need to cancel a booking (e.g., the previous renter returned the equipment damaged and a replacement is unavailable). If this occurs, you will immediately receive a 100% full refund and we will do our best to source alternative equipment for you at a discounted rate.

6. Processing Refunds

Approved refunds are processed back to the original payment method (M-PESA, Visa, Mastercard, or Bank Transfer) within 3-5 business days. Please note that processing times may vary depending on your bank or network provider.